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FAQ's

These are our most frequently asked questions. Hopefully they can help you with any questions you may have.

We have separated our FAQs into 3 sections:
 

  1. CHOICES

  2. MAKING & TIMESCALE

  3. DELIVERY & AFTER-CARE

If you are in any doubt - don't hesitate to ask. It's easy, just pop us a message and we will get back to you.

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CHOICES 

Q. Do you have a showroom?

A. Yes, We are located in Bakers Yard, Alphinbrook Road, Marsh Barton, Exeter, EX2 8RG

(Situated in-between RGB and Bridge Motorcycles)

Opening Times: Mon – Fri 9am – 5pm, Saturdays by Arrangement.

Q. Can I order free fabric swatches before ordering?

A.  Yes you can.

Either do this with us in our showroom, 
or if you have already seen a fabric that you like, 
give us the details and we can arrange for a sample to be sent. 
If you have seen a fabric you like but don’t know where it is from, 
just email us a photo, with your name and address to: info@sofarooms.co.uk.
and we will do our best to source the fabric for you.

Once you are happy with your choice of fabric, just phone and order it from us. 
We can take payment on the phone and you can choose to collect it from our showroom 
or have it delivered to an address that suits you.

Q. Can I be certain that my sofa will be an exact colour match to my sample?

A.  Not always. Occasionally the rolls  of fabric  can differ in shade and  tone very slightly. The difference, if any, is usually very small.

Q. Are all the fabrics you offer shown online?

A.  Not yet, we are working on improving this on our sister site decorrooms.co.uk 
meanwhile we have a huge selection of  fabric books for you to browse through 
in our showroom and we will provide you any assistance we can.

Q. Can I use my own fabric?

A.  Yes, but we will need to make sure that it suitable for the usage it is required for and has the correct treatment.
 

Do i have to have feather fillings? - I have allergies.

A.  We have 3 interior fillings to choose from, feather, fibre or foam ( See more about these here)  If you have allergies we do not recommend feather. You  can feel  & choose  which is the best for you. 

Q. Can I change the legs on my sofa?

A.  You can choose what legs you would like for your sofa and we will help you with picking a suitable fixture. If you are looking to change the legs at a later date Just bear in mind this may change the height and thus the look and comfort of the sofa.

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MAKING & TIMESCALE

Q. Can you have any of your sofa units made to specific measurements?

A.  Yes.  You can tailor any of our sofas to fit your own space perfectly, 
we obviously need to keep the design composition of the sofa choice itself, 
but we are here to guide you through all of the intricate details 
and get you the sofa or chair that you not only love the look of 
but that will be customised to suit you personally. 
 Or you can choose to take advantage of our bespoke service and design your own unique furniture.

Q. Are your frames guaranteed, and if so for how long?

A. We offer a 25 year guarantee on all of our frames. We pride ourselves on the quality and durability of our sofa and chair frames. We use beech hardwood frames, forming a very solid base, making them super tough and built to last. 

Q. What customisations can I make to my sofa?

A.  We offer a personal service and can make each piece of furniture tailored specifically to you. 
So if you struggle to sit comfortably in furniture because it is too deep, shallow, high or low, 
we can duplicate or design any style of sofa, chair and more, 
altering each feature in any size or shape bespoke for you and your home.
To finish your interior scheme off beautifully, we have skilled seamstresses 
who can make made to measure  cushions, cushions and more.
Whether traditional or modern, your exsisting furniture can be skilfully transformed
 to look and feel like new with our re-upholstery service

Q. Are all of your sofas made in Britain?

A.  Yes, We hand make them right here in our Devon workshop.

Q. How do I ensure my sofa will fit into my home?

A.  We can help you work out the best sofa size for your space .  If access is a problem – do not worry!

Sofarooms can make your furniture into sections or with removable arms

to make access problems a thing of the past.

Q. What services do you offer?

A.  At  Sofarooms we offer a wide variety of different services to cater for your individual requirements;
As well as our Bespoke/Made to Measure, Handmade Sofas, Chairs & Footstools Service
We also offer Re-upholstery & Loose Covers
A Wide Selection of Designer Fabrics
Made to Measure Curtains, Blinds & Soft Furnishings
Curtain Tracks & Poles.
Bespoke Headboards
Wall-coverings & Paints
Carpets & Rugs

 

Q. How do i get started in designing or re-styling my sofa?

A.  To take advantage of our unique bespoke service, all you need to do is bring in a picture, sketch your own or even explain it to us and we’ll design it for you.  We can also come out to you to measure and help advise on what may work best.

Any more questions?

Email us at info@sofarooms.co.uk, pop into our showroom or call us on: 01392 42 44 44 and we will do our best to help.

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DELIVERY & AFTER-CARE

Q. The cushions on my new sofa feel a bit stiff. What do I do?

A.  As with any new sofa, at first you may find that the seat and back cushions look and feel firmer than you expected. This is normal, and they will settle down after not very long, don't worry.
Give them a good plumping  and turn over every so often to help move things along. 
Find out more about caring for your sofa here.

Q. Will the delivery men put the sofa together for me?

A.  Yes. We won’t leave until your sofa is fully assembled

and sitting comfortably in the room of your choice. 

Q. Can I have a Saturday delivery?

A.  Yes, We  can make this possible. This may extend your waiting  time a bit., so please give us as much notice as possible.

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